Shipping & Exchanges

SHIPPING & EXCHANGES

SHIPPING

Order Processing
Upon order confirmation, please allow 2 to 3 days (Excluding weekends and holidays) for your order to be processed before it ships.
All orders are processed during regular business hours, Monday - Friday 9.30 am to 6.00 pm SGT.

Delivery
Once order has been processed, shipping will be arranged and a tracking number will be sent to you via email.
You are expected to receive your order within the next 7 working days after it has been dispatched.

For international orders, you are expected to receive your order within 7 working days. Delivery may reach up to a maximum period of 3 weeks depending on your preferred choice of destination.

LOCAL DELIVERY

Orders below SGD$99.99

Flat Shipping Fee of SGD$5.00

Orders above SGD$100

Free Shipping

INTERNATIONAL DELIVERY

Orders below SGD$250

- Flat Shipping Fee of SGD$10.00 for deliveries to Malaysia

- Flat Shipping Fee of SGD$40.00 for deliveries to the following destinations:

- Indonesia
- Brunei
- Thailand
- Hong Kong
- Macau
- Taiwan
- Philippines
- Vietnam*

*Vietnam Store Pick Up: We will contact once the order is ready to pickup on our Vietnam store - Usually within 2 weeks.

DO TAKE NOTE: All international shipping excludes duties and taxes

Orders above SGD$250

Free International Shipping

EXCHANGES

Size and color exchanges are applicable only for the same product and subjected to stock availability. In the event of exchanging to a different product, the new item has to be of a similar/higher value of which the customer has to pay the difference.

Please note that all exchanges must be securely packaged and returned in a sellable condition. All exchanges that are received in unsatisfactory conditions or lost in the mailing process will be denied and be held responsible by the customer.

Exchanges must be notified of, confirmed and returned within 7 days from order fulfillment. To submit your exchange request, contact us at info@keypowersports.sg; with your order number and product exchange information.

All postage costs incurred from exchanges will be borne by the customer.

NOTE: All SALE purchases are final and strictly non-exchange/refundable, unless in the unlikely event of an error in your order received due to our oversight. In such circumstances, all postage incurred will be borne by us. If you have received a wrong or faulty order, please contact us within 7 days from order fulfillment.


QUESTIONS & FEEDBACK
If you have any other inquiries or feedback, please do not hesitate to contact us at info@keypowersports.sg.