SHIPPING
When will my order arrive?
- Local delivery is expected within 7 working days.
- International delivery is expected within 7 working days and can reach up to a maximum period of 3 weeks depending on your preferred choice of destination.
How much does shipping cost?
- Local Delivery
- Free shipping for purchases above $100 SGD.
- Flat SGD$5.00 for purchases below $100 SGD.
- International Delivery
- Flat SGD$10.00 for deliveries to Malaysia
- Flat SGD$40.00 for deliveries to the following destinations
- Free International Shipping for order above $250 SGD
- All international shipping exclude duties and taxes
- Indonesia
- Brunei
- Vietnam*
- Thailand
- Hong Kong
- Macau
- Taiwan
- Philippines
*Vietnam Store PickUp: We will contact once the order is ready to pickup on our Vietnam store - Usually within 2 weeks.
When will my order be processed?
Please note that all orders that are placed will be processed and dispatched within 7 business day - Monday to Friday excluding weekends and public holidays.
How will I know if my order has been shipped and how do I track it?
Upon dispatch, you will receive a confirmation email containing the tracking details and estimated time of delivery of your order.
RETURNS & EXCHANGES
Size and color exchanges are available and applicable only for the same product, subject to stock availability. In the event of exchanging to a different product, the new item has to be of similar/higher value of which the customer has to pay the difference.
Please note that all returns/exchanges must be securely packaged and returned in a sellable condition. All returns/exchanges that are received in unsatisfactory conditions or lost in the mailing process will be denied and be held responsible by the customer.
Note: All SALE purchases are final and strictly non-exchange/refundable.
QUESTIONS & FEEDBACK
If you have any other inquiries or feedback, please do not hesitate to contact us at info@keypowersports.sg.